I would just say I blame the ownership/management for the inadequate staffing. Since I left early the next morning, you'll have to read the other reviews to get more details about this property. The hotel room itself was what you'd expect at a Holiday Inn: clean and comfortable. ![]() When I asked the front desk agent why no one was answering the phone, he blamed the fact that they were understaffed - he was there alone and he was doing the best he could. I would have understood if I was told that the shuttle was not available that late, but my phone calls were never answered. I reached the hotel's answering system, but none of the options I selected ever resulted in my call being answered. I called two different numbers a total of four times during my layover in Houston, then two more times when I landed at Reagan. I selected this hotel because of its proximity to the airport and the fact that under Hotel Amenities they claim that they offer "Free airport transportation." Since I was arriving around midnight, I started calling around 8:30 pm to verify that the shuttle would be available at that time. Details Year Built: 1972 Year Last Renovated: 2003 Check in Time: 4:00 PM Check out Time: 12:00. ![]() ![]() It's difficult to say that a hotel has good customer service if they don't answer phone calls. Overview Fifteen-story Hotel situated off I-95 (Crystal City exit), 2 miles from Washington, D.C.
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